For a 5% top-up, the Rainy Day Warranty provides additional flexibility if unexpected circumstances affect your treatment plan. Depending on the applicable cover, you may be able to pause, transfer, switch your plan, or receive a refund. Each warranty allows one claim only and is subject to the applicable terms and conditions.
Please note that you are entitled to make only one claim regardless of the condition. The RDW will be voided upon your claim.
Rainy Day Warranty: What’s Covered
Depending on the situation and applicable terms, the Rainy Day Warranty gives you options to pause, transfer, switch, or receive a refund for your treatment plan.
🔵 Business Closure: If Wellaholic ceases operations in Singapore, eligible unused treatment credits may be refunded according to the warranty terms.
🔵 Pregnancy: You may freeze your treatment plan during pregnancy with the required documentation from your gynaecologist.
🔵 Hospitalisation: You may freeze your treatment plan during hospitalisation with the required proof of hospitalisation.
🔵 Travel: You may freeze your plan for qualifying overseas business or leisure travel with the required paid travel itinerary.
🔵 Transfer: If you leave Singapore indefinitely, you may transfer eligible remaining treatment credits to a nominated person, subject to the applicable requirements.
🔵 Plan Swap: You may switch or upgrade eligible remaining package credits to another treatment type or plan. A top-up may apply, and a downgrade does not result in a cash refund.
🔵 Accidental Injury: Treatment-related accidental injury claims may qualify for reimbursement of up to S$30,000, subject to the applicable insurance terms and independent assessment.
HOW THE RAINY DAY WARRANTY WORKS
Explore the seven situations covered by the Rainy Day Warranty, including pregnancy, hospitalisation, travel, transfer, plan swaps, business closure, and accidental injury.
PROTECTION AGAINST BUSINESS CLOSURE
🔵 Business Closure: This cover applies if Wellaholic closes all outlets in Singapore and ceases operations.
🔵 Unused Credits: The refund is based on your remaining unused service credits on a pro-rated basis.
🔵 GST Exclusion: The refunded amount excludes the GST collected when the treatment plan was purchased.
🔵 Processing Time: The refund is transferred to your designated local bank account within 60 days.
🔵 Coverage Period: The cover applies throughout the term of the treatment plan, subject to the Rainy Day Warranty terms.
PREGNANCY PROTECTION
🔵 Pregnancy Cover: You may freeze your treatment plan after discovering that you are pregnant.
🔵 Required Documentation: A written proof of pregnancy from your gynaecologist is required.
🔵 Indefinite Freeze: Your package may remain frozen until you are ready to resume treatment.
🔵 Credit Retention: Your remaining treatment credits are preserved while the package is frozen.
🔵 Resume When Ready: You can resume your treatment once you are ready, subject to the applicable warranty terms.
HOSPITALISATION COVERAGE
🔵 Hospitalisation Cover: You may freeze your treatment plan when you are hospitalised.
🔵 Required Documentation: Written proof of hospitalisation from the hospital is required.
🔵 Indefinite Freeze: Your package may remain frozen until you are ready to resume treatment.
🔵 Credit Retention: Your remaining treatment credits are preserved while the package is frozen.
🔵 Resume When Ready: You can resume treatment once you are ready, subject to the applicable warranty terms.
TRAVEL COVERAGE
🔵 Travel Cover: You may freeze your treatment plan for qualifying overseas business or leisure travel.
🔵 Travel Documentation: A paid flight or travel itinerary is required to support the claim.
🔵 Indefinite Freeze: Your package may remain frozen until you return and are ready to resume treatment.
🔵 Credit Retention: Your remaining treatment credits are preserved while the package is frozen.
🔵 Resume After Return: You can resume treatment once you return to Singapore and are ready to continue, subject to the applicable warranty terms.
TRANSFER COVER
🔵 Transfer Cover: You may transfer eligible remaining treatment credits to a nominated person if you leave Singapore indefinitely and cannot use the remaining plan.
🔵 Required Documentation: A paid flight or travel itinerary is required to support the claim.
🔵 Transferee Details: You must provide the transferee’s full name, email address, and mobile number to Wellaholic.
🔵 Pro-Rated Credits: Remaining treatment credits are transferred on a pro-rated basis, subject to the warranty terms.
🔵 Applicable Terms: The transfer is subject to the Rainy Day Warranty conditions and one-claim limit.
PLAN SWAP PROTECTION
🔵 Plan Swap Cover: You may switch your remaining package credits to another eligible treatment type or plan if your existing plan no longer suits your needs.
🔵 Credit Transfer: Your eligible remaining package credits can be applied to the new treatment type or plan.
🔵 Upgrade Option: If the new plan has a higher value, you will need to pay the difference.
🔵 No Cash Refund on Downgrade: If the new plan has a lower value than your remaining package credits, the difference is not refunded in cash.
🔵 Applicable Terms: Plan swaps are subject to the Rainy Day Warranty terms and the available treatment plans.
ACCIDENTAL INJURY PROTECTION
🔵 Accidental Injury Cover: Treatment-related accidental injuries may qualify for reimbursement of up to S$30,000, subject to the applicable insurance terms.
🔵 Independent Assessment: An independent investigator may be appointed to assess the cause and extent of the injury.
🔵 Insurer Notification: Wellaholic will notify the insurer about the reported injury.
🔵 Claim Assessment: Any reimbursement is determined based on the independent assessment and applicable policy terms.
🔵 Coverage Conditions: Full claim requirements and conditions are set out in the Rainy Day Warranty terms below.
TERMS & CONDITIONS
TERMS & CONDITIONS GOVERNING RAINY DAY WARRANTY
General Conditions
- Wellaholic Pte Ltd (“Wellaholic”) provides the Rainy Day Warranty (“RDW”) for eligible treatment services and plans.
- Customers may purchase the RDW as a 5% top-up on the treatment service plan, as stated on the sales receipt or tax invoice.
- By purchasing the RDW, the customer agrees to be bound by the terms and conditions of the applicable contract.
- The customer will receive the RDW certificate by email upon payment and registration.
- The RDW contract period corresponds to the term of the treatment plan selected, as stated on the sales receipt or tax invoice.
- Each RDW contract applies to one treatment service plan stated on the sales receipt or tax invoice.
Definitions
- In this Contract:
- (i) “we”, “us”, and “our” refer to Wellaholic.
- (ii) “you” and “your” refer to the purchaser of the Contract.
Rainy Day Warranty Claim
- You may claim the benefits of the RDW under the following covers:
- Cease of Operations Cover
- Pregnancy Cover
- Hospitalisation Cover
- Travel Cover
- Transfer Cover
- Plan Swap Cover
- Accidental Injury Cover
- You are entitled to make only one claim, regardless of the condition. The RDW will be voided once a claim is made.
Submission of Claim
- To submit a claim, please email wellaholic@outlook.com with the following:
- Your full name, email address, and mobile number;
- Your sales receipt or tax invoice for the treatment service plan purchased;
- Your Rainy Day Warranty certificate;
- Supporting proof relevant to the cover being claimed; and
- Your preferred treatment resumption date, where applicable.
Cease of Operations Cover
- Cease of operations refers to the situation where Wellaholic closes all outlets in Singapore and ceases operations.
- The refund is based on your remaining unused service credits, calculated on a pro-rated basis as at the last day of operations of Wellaholic’s remaining outlet.
- The refund excludes the GST collected as stated on the sales receipt or tax invoice.
- The refund will be transferred to your designated local bank account within 60 days.
Pregnancy Cover
- You may claim Pregnancy Cover when you discover that you are pregnant.
- Pregnancy Cover allows you to freeze your package indefinitely until you are ready to resume treatment.
- You must provide written proof of pregnancy from your gynaecologist.
- The date of the written proof of pregnancy must not precede the date stated on the sales receipt or tax invoice.
Hospitalisation Cover
- You may claim Hospitalisation Cover when you are hospitalised.
- Hospitalisation Cover allows you to freeze your package indefinitely until you are ready to resume treatment.
- You must provide written proof of hospitalisation from the hospital.
- The date of the written proof of hospitalisation must not precede the date stated on the sales receipt or tax invoice.
Travel Cover
- You may claim Travel Cover when you need to make an unanticipated overseas leisure or business trip.
- Travel Cover allows you to freeze your package indefinitely until you return and are ready to resume treatment.
- You must provide a paid flight or travel itinerary from your flight or travel operator.
- The date of the paid flight or travel itinerary must not precede the date stated on the sales receipt or tax invoice.
Transfer Cover
- You may claim Transfer Cover when you need to leave Singapore indefinitely and cannot use the remaining value of your treatment plan.
- Transfer Cover allows you to transfer your remaining treatment plan credits, on a pro-rated basis, to a transferee of your choice.
- You must provide the transferee’s full name, email address, and mobile number to Wellaholic.
- You must provide a paid flight or travel itinerary from your flight or travel operator.
- The date of the paid flight or travel itinerary must not precede the date stated on the sales receipt or tax invoice.
Plan Swap Cover
- You may claim Plan Swap Cover when your existing treatment plan is no longer suitable for your needs.
- Plan Swap Cover allows you to switch or upgrade your remaining package credits to another eligible service type and plan.
- You must pay any difference in value where applicable.
- If the preferred service type and plan has a lower value than your remaining package credits, no cash refund will be provided for the difference.
Accidental Injury Cover
- You may claim Accidental Injury Cover if you are accidentally injured by a Wellaholic staff member during the course of your treatment.
- Wellaholic will notify the insurer of the reported injury. The insurer will appoint an independent investigator to assess the cause and extent of the injury.
- Based on the investigator’s report, the insurer may reimburse you for damages of up to S$30,000, subject to the applicable insurance terms.