🔵 Full Financial Protection: Remaining package credits are refunded based on unused treatment value.
🔵 Transparent Calculations: Refund is calculated clearly from your unused credit balance.
🔵 Zero Processing Fees: No deductions from your remaining package balance.
🔵 Straightforward Process: Refund is processed without complicated paperwork.
🔵 Coverage Duration: Your investment is protected throughout the treatment period.

Example Scenario:
With a $5,000 package and only $500 used, receive $4,500 back if operations cease. Refund is transferred within 60 days to your designated local bank account.

🔵 Immediate Package Freeze: Pause treatments upon pregnancy confirmation.
🔵 Simple Documentation: Gynaecologist’s written verification letter required.
🔵 No Time Limit: Package suspension is indefinite until you are ready to resume.
🔵 No Additional Cost: Covered under your warranty at no extra charge.
🔵 Easy Resumption: Package reactivated when you are ready to return.
🔵 Full Credit Retention: All remaining credits are preserved throughout your pregnancy.
🔵 Flexible Restart: Resume treatments at your convenience after pregnancy.

🔵 Immediate Package Freeze: Pause treatments upon hospital admission.
🔵 Simple Documentation: Standard hospital admission proof required.
🔵 No Time Limit: No pressure to resume until you have fully recovered.
🔵 No Additional Cost: Covered under your warranty at no extra charge.
🔵 Easy Resumption: Package reactivated when you are ready.
🔵 Full Credit Retention: Your investment is preserved during your medical situation.

🔵 Package Freeze: Pause your plan with a paid flight itinerary as documentation.
🔵 Business and Leisure: Covers both business and personal travel overseas.
🔵 No Deadline: No fixed timeline for resumption after your return.
🔵 Minimal Documentation: Paid flight or travel itinerary is all that is required.
🔵 Easy Resumption: Resume treatments when you return to Singapore.
🔵 No Expiry Pressure: Travel without concern about your package lapsing.

🔵 One-Time Credit Transfer: Transfer remaining credits to a person of your choice.
🔵 Minimal Documentation: Simple process with flight itinerary as proof of relocation.
🔵 Suitable for Relocations: Designed for customers leaving Singapore indefinitely.
🔵 Processed Within One Business Day: Transfer is completed promptly on receipt of documentation.
🔵 Full Credit Value: All remaining credits are transferred to your nominated person.
🔵 Transferee Receives Same Benefits: Your chosen recipient inherits the remaining plan value.

🔵 Treatment Flexibility: Switch your treatment plan at any time if your existing plan no longer suits your needs.
🔵 Simple Process: One notification initiates your plan transition.
🔵 Credit Retention: Existing credits are applied to your new treatment type.
🔵 Continuity: Continue your treatment journey without interruption.
🔵 Top-Up If Required: Pay only the difference if upgrading to a higher-value plan.
🔵 No Cash Refund on Downgrade: If the new plan is lower in value, no cash refund is given for the difference.

🔵 Coverage Amount: Up to $30,000 for treatment-related accidental injuries.
🔵 Independent Assessment: An independent investigator is appointed to evaluate the claim.
🔵 Prompt Reporting: Wellaholic notifies the insurer on your behalf.
🔵 Transparent Process: Clear documentation and communication at each stage of the claim.
🔵 Fair Evaluation: Compensation is determined based on the independent investigator’s report.
🔵 Documented Coverage: Full terms are set out in the warranty conditions below.

General Conditions

• Wellaholic Pte Ltd (“Wellaholic”) provides a plan under the Rainy Day Warranty (“RDW”) for our treatment services and plans.
• Customer can purchase the RDW required for the service plan purchase (the “Plan”) on the sales/tax invoice (as a top up of 5% of treatment service plan).
• Customer agrees to be bound by the terms and conditions relevant to the contract (“Contract”) chosen as set out in this contract.
• Customer will receive the RDW certificate via email upon payment and registration.
• The term of the Contract corresponds with the time frame of the Plan, depending on the term selected as set out in the sales receipt/tax invoice.
• Each Contract corresponds to one treatment service plan reflected in the sales receipt/tax invoice.

Definitions

• In this Contract, the following words have the following meanings:
• (i) “we”, “us” and “our” refer to Wellaholic
• (ii) “you”, and “your” refer to the purchaser of the Contract

Rainy Day Warranty Claim

• You can claim the benefits of the RDW based on the following conditions:
  • Cease of Operations Cover
  • Pregnancy Cover
  • Hospitalisation Cover
  • Travel Cover
  • Transfer Cover
  • Plan Swop Cover
  • Accidental Injury Cover

• You are entitled to make only one claim regardless of the condition. The RDW will be voided upon your claim.

Submission of Claim

• For submission of your claim, please email to wellaholic@outlook.com with the following:
  • Your Full Name, Email Address, Mobile Number;
  • Your sales receipt/tax invoice for the service plan you purchased;
  • Your Rainy Day Warranty certificate;
  • Your proof (based on the conditions which you are claiming for);
  • Your desired date of resumption of your treatment (if applicable)

Cease of Operations Cover

• Cease of operations refers to the state where Wellaholic closes all outlets in Singapore and stops all operations.
• The refunded amount will be based on your remaining unused service credits (pro-rated) based on the last day of operations of Wellaholic’s remaining outlet.
• The refunded amount excludes the GST (Goods and Services Tax) collected as set out in the sales receipt/tax invoice.
• The refunded amount will be transferred within 60 days to your designated local bank account.

Pregnancy Cover

• You can claim for Pregnancy Cover when you discover that you are pregnant.
• Pregnancy Cover will allow you to freeze your package indefinitely until you are ready to resume your treatment.
• You will need to produce a written proof of pregnancy from your gynaecologist.
• The date of the written proof of pregnancy must not precede the date set in the sales receipt/tax invoice.

Hospitalisation Cover

• You can claim for Hospitalisation Cover when you are hospitalised.
• Hospitalisation Cover will allow you to freeze your package indefinitely until you are ready to resume your treatment.
• You will need to produce a written proof of hospitalisation from your hospital.
• The date of the written proof of hospitalisation must not precede the date set in the sales receipt/tax invoice.

Travel Cover

• You can claim for Travel Cover when you need to make an unanticipated leisure or business trip overseas.
• Travel Cover will allow you to freeze your package indefinitely until you are back and ready to resume your treatment.
• You will need to produce a paid flight/travel itinerary from your flight/travel operator.
• The date of the paid flight/travel itinerary must not precede the date set in the sales receipt/tax invoice.

Transfer Cover

• You can claim for Transfer Cover when you need to leave Singapore indefinitely and cannot utilise the remaining amount of your service plan.
• Transfer Cover will allow you to transfer your remaining treatment plan credits (pro-rated) to a transferee of your choice.
• You will need to update Wellaholic with the transferee’s details (Full Name, Email and Mobile Number).
• You will need to produce a paid flight/travel itinerary from your flight/travel operator.
• The date of the paid flight/travel itinerary must not precede the date set in the sales receipt/tax invoice.

Plan Swop Cover

• You can claim for Plan Swop Cover when your existing treatment plan is not ideal for you (for any reasons).
• Plan Swop Cover will allow you to swop or upgrade your remaining package credits to another preferred service type and plan.
• You will need to top up the difference in amount (if any).
• If the preferred service type and plan is less than your remaining package credits, no cash refund will be given.

Accidental Injury Cover

• You can claim for Accidental Injury Cover if you are accidentally injured by a staff member of Wellaholic during the course of your treatment.
• Wellaholic will notify the insurer about your injury. The insurer will appoint an independent investigator to ascertain the cause and extent of injury.
• Based on the report from the investigator, the insurer may reimburse you (up to S$30,000) for damages.