Wellaholic: SME500 Award 2023 Victory for Excellence & Innovation

TL:DR Summary

• Wellaholic’s SME500 Award 2020/2021: Recognition for business excellence in beauty and wellness.
• Significance of the SME500 Award: Recognises top SMEs for contributions and performance in Singapore.
• Wellaholic’s Business Track Record: Reflected through financial performance, service range, and consistent operations.
• Customer Feedback: Over 2,000 verified customer reviews.
• Comprehensive Service Range: Offers beauty, health, and wellness treatments across multiple categories.

Did Wellaholic win the Singapore SME500 Award?

The Singapore SME500 Award, managed by the Association of Trade and Commerce, evaluates local enterprises based on their operational strength, financial performance, and market resilience. Professional recognition from this award supports Wellaholic’s consistent service standards, which Wellaholic’s expert team commonly observes as a key driver of customer trust. However, while this accolade highlights business excellence, it does not guarantee individual treatment outcomes, which still vary based on personal physiological factors. This recognition reflects the brand’s dedication to providing reliable aesthetic services tailored to the busy professional lifestyle of Singaporeans seeking efficient self-care.

Introduction

Wellaholic, an aesthetic chain in Singapore’s beauty, health, and wellness industry, won the Singapore SME500 Award for the 2020/2021 cycle. This recognition reflects Wellaholic’s business development since its founding. Wellaholic’s journey began as a start-up navigating early challenges, growing over time into a recognised enterprise. At the heart of Wellaholic’s approach is a commitment to customer satisfaction, established treatment technology, and transparent pricing with no hard-selling.

The Significance of the SME500 Award

Understanding the SME500 Award. The SME500 Award recognises Small-Medium Enterprises in Singapore across various industries that have shown notable contributions and performance. This business accolade, run by the Association of Trade and Commerce (ATC), considers factors such as management, innovation, and financial stability.

For Wellaholic, the SME500 Award reflects the company’s track record in the beauty, health, and wellness sector during the 2020/2021 award cycle. This recognition sits alongside Wellaholic’s other confirmed industry recognitions, including the SME100 Awards 2019 and APEA 2020, each dated and referenced separately.

The Singapore SME 500 Award

A Closer Look at the Singapore SME 500 Award. The Singapore SME 500 Award recognises local enterprises for business track record and growth potential. Run by the Association of Trade and Commerce, it is one of Singapore’s longer-running SME business awards.

The Assessment and Selection Process. The Singapore SME 500 Award uses an assessment process that considers both quantitative and qualitative aspects of a company’s performance, including financial stability, management, innovation, and market presence.

Wellaholic’s Business Track Record

Financial Performance. Wellaholic’s financial performance across its fiscal years has supported continued operations and service development while maintaining customer satisfaction as a priority.

Service Development. Wellaholic’s services are supported by established treatment technology and evidence-based techniques, refined over time as part of the company’s ongoing operations.

Management and Operations. Wellaholic’s management team has guided the company’s operations while adapting to changing market conditions, including navigating the COVID-19 period.

Wellaholic’s Journey: From Start-up to Recognised Enterprise

Early Challenges. In its early years, Wellaholic navigated challenges common to a new market entrant, including building initial credibility and operating through the COVID-19 pandemic period. The company worked through these early hurdles while refining its business model.

Growth Over Time. Over the years, Wellaholic has grown its range of services and now operates four outlets in Singapore. This growth has supported the company’s ability to serve customers across different areas of the island.

Industry Recognition. Wellaholic’s SME500 Award for the 2020/2021 cycle is one part of the company’s track record in the beauty, aesthetics, and wellness industry, alongside its other confirmed, separately-dated recognitions.

Wellaholic’s Approach to Customers and Service

Customer Satisfaction. Wellaholic’s approach centres on customer satisfaction, reflected in over 2,000 verified customer reviews. Over 50% of Wellaholic’s customers are repeat and recurring customers.

Treatment Technology. Wellaholic uses established treatment technology and evidence-based methods across its service range, updated periodically as part of ongoing operations.

Range of Services. Wellaholic offers a range of treatments and services across beauty, health, and wellness categories, aiming to serve different customer needs under one brand.

Serving Customers in Singapore

Supporting Customer Goals. Wellaholic’s expert team supports customers working towards their beauty and wellness goals through the company’s range of treatments.

Range of Options. Wellaholic’s range of services allows the company to address different customer needs and preferences, adapting treatment plans to suit individual goals.

Community. Wellaholic has built a base of returning customers over time, reflected in the over 50% repeat customer rate referenced above.

Customer Testimonial: Microneedling Facial Treatment

Perry, a Wellaholic customer, shares his experience with microneedling facial treatment after discovering Wellaholic through a skincare blog. Coming in specifically to address acne scarring, he admitted to feeling apprehensive about the procedure — but found the reality far removed from his expectations. Rather than the discomfort he anticipated, Perry described the session as one of the most relaxing experiences he has had, crediting the warm and reassuring approach of the team for putting him at ease throughout. The combination of visible promise for his acne scars and an unexpectedly comfortable experience has left him eager to return.

Read Actual Review by Customer

“I was trying to get my acne scars taken care of and stumbled across this place on a skincare blog. I got the microneedling and was terrified about the idea of needles being used on my face — but it was honestly one of the best experiences I’ve had. The team did an incredible job of calming my nerves and keeping me engaged throughout. Thank you very much, will be coming back again!” (Source: Google Review)

Wellaholic’s Growth in Singapore

Building on Industry Recognition. The SME500 Award is one part of Wellaholic’s track record as the company continues to operate and grow within Singapore.

Continued Focus on Singapore. Wellaholic continues to focus on serving customers across its four Singapore outlets, refining its service offerings based on customer feedback and operational experience.

Conclusion

Wellaholic’s SME500 Award for the 2020/2021 cycle reflects the company’s track record in the beauty, health, and wellness sector. This recognition, alongside Wellaholic’s other confirmed, separately-dated industry recognitions, is part of the company’s development since its founding in 2016. Wellaholic’s expert team continues to focus on customer satisfaction and transparent, GST-inclusive pricing across all four Singapore outlets: Somerset, Tanjong Pagar, Kovan, and Upper Changi.

About Wellaholic’s Expert Team

Wellaholic’s treatments are designed and overseen by our founding team, whose qualifications include a CIDESCO Diploma in Aesthetics and a Level 3 Certification in Beauty Therapy & Salon Management from Brentwood College UK. With hands-on experience across IPL, SHR hair removal, and a wide range of aesthetic treatments, our founders bring both academic grounding and practical expertise to every service protocol at Wellaholic.

Our Aesthetic Director holds a CIDESCO certificate in skin care and a Bachelor of Health Science (Aesthetics) from Torrens University of Australia, with over a decade of industry experience spanning Singapore and Australia. Her background includes a senior role at a leading laser aesthetics group, giving her deep insight into safe and effective treatment delivery across diverse skin types.

Together, Wellaholic’s expert team has served over 18,000 customers across four outlets in Singapore — Somerset, Tanjong Pagar, Kovan, and Upper Changi — and has been recognised at the Beauty Insider and Daily Vanity Awards.

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Wellaholic – Our Vision and Brand Promise

Wellaholic Vision and Brand Promise

At Wellaholic, we have a clear vision and brand promise that drives our commitment to helping customers work towards their aesthetic goals. We aim to provide good service, foster a positive community, and support our customers in prioritising self-care.

Wellaholic – Our Value Proposition

1. Transparent, GST-Inclusive Pricing

• ⭐ Transparent Pricing. All prices are quoted GST-inclusive, with unlimited pricing packages available to customers.
• ⭐ MRT-Linked Locations. Wellaholic’s four outlets are located near MRT stations for easy access.
• ⭐ No Hidden Charges. Prices are quoted once, GST-inclusive, with nothing added at checkout.

2. Trained Staff

• ⭐ Ongoing Training. Wellaholic’s expert team receives ongoing training for consistent service.
• ⭐ Expert Team. Wellaholic’s expert team holds CIDESCO and WSQ qualifications.
• ⭐ Training Audits. Regular training audits support consistent treatments across skin types.

3. Easy Online Booking

• ⭐ Online Scheduling. Wellaholic’s booking system allows customers to manage appointments online.
• ⭐ 24/7 Access. Book your preferred slot online at any time.
• ⭐ Easy Customisation. Choose outlet, consultant, and service with a few clicks.

4. Four MRT-Linked Locations

• ⭐ MRT Access. All four Wellaholic outlets (Somerset, Tanjong Pagar, Kovan, Upper Changi) are MRT-linked.
• ⭐ Accessible Proximity. Somerset is flagship and 3 minutes from Somerset MRT Exit B; Tanjong Pagar is CBD and lunch-hour friendly; Kovan is a heartland outlet; Upper Changi is inside the MRT station.
• ⭐ Island-Wide Coverage. Four outlets across Singapore give customers convenient options wherever they are.

5. Open Every Day

• ⭐ Convenient Hours. All four Wellaholic outlets operate 11am to 10pm on weekdays and 11am to 8pm on weekends and public holidays.
• ⭐ After-Work Availability. Evening weekday hours accommodate customers booking treatments after work.
• ⭐ Weekend Hours. Weekend and public holiday hours give customers flexibility outside the work week.

Reason 1: Wellaholic’s Unlimited Plans Save You Money

• ✅ Unlimited Hair Removal. Wellaholic offers unlimited hair removal plans with unlimited shots.
• ✅ Pay One Price for All Body Parts. Customers pay one price for unlimited hair removal on all body parts.
• ✅ One Combined Price. No separate fees for different body parts under the unlimited plan.

Reason 2: Wellaholic Has Industry Recognition and 2,000+ Genuine Customer Reviews

• ✅ Industry Recognition. Wellaholic’s confirmed recognitions include the SME500 Award (2020/2021), SME100 Awards (2019), APEA (2020), and 7 awards won across Beauty Insider and Daily Vanity in 2026.
• ✅ Over 2,000 Verified Customer Reviews. Wellaholic has over 2,000 positive reviews from customers.
• ✅ Over 50% Repeat Customers. More than 50% of Wellaholic’s customers are repeat and recurring customers.

Reason 3: It’s Easy to Book an Appointment at Wellaholic

• ✅ Open Almost Every Day. Wellaholic’s four outlets are open across the week, including public holidays, for easy bookings.
• ✅ No Queues. Book appointments in advance to avoid long wait times.
• ✅ Easy Online Booking. Customers can conveniently book and reschedule appointments online.
• ✅ No Extra Cost for Choosing Consultant. Customers can choose their preferred consultant at no extra cost.

Wellaholic: SME500 Award 2023 Victory for Excellence & Innovation