Wellaholic Cancellation Policy
TL:DR Summary
- Cancellation Policy: Wellaholic has a strict cancellation policy to protect the interests of customers and staff.
- No-shows and late cancellations: Customers who do not show up or cancel less than 24 hours before their appointment will forfeit their session or pay a penalty fee.
- Rescheduling: Customers can reschedule their appointment up to 24 hours before via email, phone or online booking system.
- Refunds: Wellaholic does not offer refunds for any prepaid services, packages or vouchers.
- Force majeure: Wellaholic reserves the right to reschedule or cancel appointments due to unforeseen events beyond its control, such as power outage, fire, flood or pandemic.
Adjustment to Wellaholic’s Cancel/Reschedule Policy
Customer Appointment Policy Update
At Wellaholic, we value the time and experience of our customers. In order to provide consistent and excellent services to all, we have implemented an updated customer appointment policy. Effective from 1 May 2018, we kindly request our customers to adhere to the following guidelines:
Late Cancellations and No-Shows
We understand that circumstances may change, and you may need to reschedule or cancel your appointment. However, we kindly request that any rescheduling or cancellations (including ‘no-shows’) be made at least 24 hours prior to the pre-arranged appointment’s start time.
Impact of Late Cancellations and No-Shows
Late cancellations and no-shows have a significant impact on our operations and the overall customer experience. These instances result in wasted time slots and deny other customers the opportunity to book their preferred slots.
To ensure fairness and efficiency, we have implemented the following measures:
Unlimited Treatment Plans: For customers with unlimited treatment plans, any rescheduling and/or cancellations made less than 24 hours prior to the appointment will result in a one-week shortening of the customer’s existing package’s validity.
Session-Based Packages: For customers with session-based packages, any rescheduling and/or cancellations made less than 24 hours prior to the appointment will result in the deduction of one session from the package.
We appreciate your understanding and cooperation in adhering to our appointment policy. By doing so, we can ensure that all customers have a fair opportunity to book their preferred slots and enjoy a seamless experience at Wellaholic.
Please feel free to reach out to our staff if you have any questions or require further clarification regarding our appointment policy.
How will this benefit our customers?
Improvements to our Cancel/Reschedule Policy
At Wellaholic, we are continuously striving to enhance our services and provide an exceptional experience for our valued customers. To optimize our appointment availability and improve overall customer satisfaction, we have made important adjustments to our Cancel/Reschedule Policy. We believe these changes will benefit both our customers and our operations.
Enhancing Slot Availability and Reducing Wastage
By implementing these policy updates, we aim to reduce capacity and slot wastage, particularly during peak hours. This will create more opportunities for customers to secure their preferred treatment slots. Additionally, our online booking system will now reflect real-time availability, enabling customers to choose from a wider range of slots.
Cancellations and Rescheduling
We kindly request that customers make any cancellations or rescheduling at least 24 hours prior to their scheduled appointments. This advance notice allows us to efficiently manage our resources and accommodate other customers who may be seeking appointments during that time.
Timeliness and Punctuality
We highly value punctuality and respect for our customers’ time. In the event that you arrive late for your appointment, we may need to prioritize customers who are on time and ensure their treatments proceed as scheduled. This approach ensures fairness and minimizes any substantial delays for our punctual customers.
Appointment Reminders
To assist our customers in staying updated with their appointments, our online booking system will send reminder emails. Please check your email inbox, including Spam/Junk folders, to ensure you receive these reminders and stay informed about your scheduled treatments.
We appreciate your cooperation and understanding regarding these policy enhancements. These adjustments will contribute to an improved experience for all our customers. Should you have any further inquiries or require additional information, please do not hesitate to reach out to our dedicated team.
Ways to Cancel or Reschedule appointments
For any changes to your bookings, please kindly:
a. Call us at our hotline +65 81811814 or at directly to our outlets during office hours
b. Email us at [email protected]
c. Reach out to us via our online chat
Please do not hesitate to reach out to us at [email protected] should you have any queries or clarifications to make.
We sincerely thank you for your deep understanding on this. We believe with your kind support, we can create more ideal slots for all our customers. Thank you!
Wellaholic – Our Vision and Brand Promise
Wellaholic Vision and Brand Promise
At Wellaholic, we have a clear vision and brand promise that drives our dedication to helping customers look their best and achieve their aesthetic goals. We strive to provide exceptional service, foster a positive community, and empower our customers to prioritize self-care and embrace a healthier, happier lifestyle.
Wellaholic – Our Value Proposition
1. Affordable Prices. Always
- ⭐ Economical Excellence. Wellaholic maintains affordability through low costs, offering unlimited pricing packages to customers.
- ⭐ Smart Locations. Wellaholic places outlets near city MRT stations, avoiding high rents and passing savings to customers.
- ⭐ Competitive Insight. Through periodic surveys, Wellaholic ensures its prices remain affordable and competitive.
2. Highly Trained Staff
- ⭐ Commitment to Quality. Wellaholic continually trains staff, ensuring consistent, high-level service.
- ⭐ Expert Team. Wellaholic’s friendly staff boasts extensive skills and experience, including CIDESCO and WSQ qualifications.
- ⭐ Inclusive Excellence. Regular training audits at Wellaholic ensure consistent, high-quality treatments for all skin types.
3. Easy Online Booking
- ⭐ Efficient Scheduling. Wellaholic’s advanced booking system enables real-time tracking of customer appointments.
- ⭐ No-Wait Convenience. Wellaholic’s efficient booking system offers 24/7 access to schedule your preferred slot.
- ⭐ Easy Customization. Choose outlet, consultant, and service with a few clicks for personalized Wellaholic experience.
4. Multiple Convenience Locations
- ⭐ Convenient Expansion. Wellaholic will keep opening outlets in strategic locations, catering to customer convenience.
- ⭐ Accessible Proximity. Wellaholic outlets are within a 5-minute walk from multiple MRT lines for easy accessibility.
- ⭐ Expanded Capacity. Wellaholic’s ongoing expansion guarantees ample availability to meet customer demands effectively.
5. We are Open Everyday
- ⭐ Convenient Hours. Wellaholic operates from 11AM to 10PM on weekdays and 11AM to 8PM on weekends and holidays.
- ⭐ After-Work Flexibility. Wellaholic acknowledges the need for treatments after work, accommodating customer schedules accordingly.
- ⭐ Weekend Availability. Wellaholic understands customers’ weekend constraints and strives to open almost every day to accommodate them.
Reason 1: Wellaholic’s Unlimited Plans Save You Money
- ✅ Unlimited Hair Removal. Wellaholic offers unlimited hair removal plans with unlimited shots.
- ✅ Pay One Price for All Body Parts. Customers pay one price for unlimited hair removal on all body parts.
- ✅ Huge Cost Savings. Huge cost savings with unlimited plan. No separate fees for different body parts.
Reason 2: Wellaholic Has Over 50 Awards and 2000 Genuine Customer Reviews
- ✅ Over 50 Awards. Wellaholic’s treatments have been recognized by top beauty publications such as Daily Vanity, Beauty Insider
- ✅ Over 2000 Verified Customer Reviews. Wellaholic has over 2000 positive reviews from customers around the world.
- ✅ Over 50% Repeat Customers. More than 50% of Wellaholic’s customers are repeat and recurring customers.
Reason 3: It’s Easy to Book an Appointment at Wellaholic
- ✅ Open 361 Days Per Year. Wellaholic’s 8 outlets are open 361 days a year, including public holidays for easy bookings.
- ✅ No Queues. Book appointments in advance to avoid long wait times.
- ✅ Easy Online Booking. Customers can conveniently book and reschedule appointments online.
- ✅ No Extra Cost for Choosing Consultant. Customers can choose their preferred consultant for free.
