Why Are Prepaid Losses So High in Singapore’s Beauty Industry?

Why Are Prepaid Losses So High in Singapore’s Beauty Industry?

Have you ever considered buying a beauty package upfront? Worried about losing your hard-earned money if things go wrong? You are not alone—many in Singapore share your concerns.

Recent news on Channel NewsAsia (CNA) has brought to light a worrying trend. In the first half of 2025, losses from prepaid beauty packages in Singapore jumped nearly six-fold, from S$19,000 in early 2024 to over S$108,000. Alarmingly, these losses are mostly due to beauty services that were paid for but never delivered—either because of unclear promises or, sometimes, abrupt business closures. [CNA: Prepaid losses for beauty consumers jump nearly six-fold in first half of 2025]

In this guide, we’ll answer how these losses happen, what Wellaholic does differently, and why our free consultation makes us the risk-free beauty choice for Singapore. Let’s show you how to protect your beauty budget—step by step.

What is Driving Up Prepaid Losses?

• Aggressive sales tactics: Nearly 28% of complaints describe customers being pressured into buying high-value beauty packages on the spot, with unclear or exaggerated claims.
• Misleading promotions: Some salons dangle dramatic discounts or “limited time only” deals, rushing you into big commitments.
• Poor contract clarity: Many customers later discover the fine print isn’t in their favour.
• Weak refund options: In some cases, refunds for unused sessions are hard—or impossible—to get.

A key case this year involved a single beauty contract worth over S$370,000, with complaints of false promises and overcharging.

How We Build Trust at Wellaholic

At Wellaholic, we believe trust is the most valuable feature we offer. As industry professionals and everyday beauty customers ourselves, we know what keeps people sceptical about packages and plans. This is how we do things differently:

Transparent, Flexible Purchasing

• No hard selling: We strictly prohibit aggressive upselling. Our team members are trained to educate—not pressure.
• Clear package details: All prices, terms, and what’s included in your package are always explained upfront, in plain language.
• Rainy Day Warranty: We offer our signature Rainy Day Warranty—unused treatments are refundable with fair notice, giving you peace of mind.

Accredited and Ethical

• Adherence to CaseTrust values: While industry bodies recommend choosing CaseTrust-accredited salons, we uphold similar consumer-friendly standards—cooling-off periods, stress-free experiences, and options for unused package refunds.
• Consistent recognition: We are proud to be regularly recognised by Singaporean consumers and review platforms for ethical, transparent practices.

Customer-Centric Experience

• Flexible scheduling: Change your appointment times easily, with no penalties when you give advance notice.
• No lock-in, no surprises: All additional charges, product add-ons, and any limitations are always made plain before purchase.
• Multiple payment methods: Pay session by session, buy a small bundle, or enjoy extra savings if you’re happy to commit—but only when you are ready.

Genuine Results and Real Support

Open feedback loop: We welcome all feedback. If something isn’t working for you, we resolve it together, quickly and fairly.

Results-driven approach: We invest in the best technology and experienced therapists to deliver visible, repeatable results. Our thousands of five-star reviews reflect this.

Why Choose Wellaholic for Your Beauty Plans?

If headlines about beauty industry losses have made you cautious, that’s a smart instinct. At Wellaholic, we put your peace of mind first—every session, every plan. When you choose us, you get flexibility, transparency, ethical conduct, and a customer-first approach. You can enjoy your treatments, knowing your hard-earned money is protected at every step.

Conclusion

Prepaid beauty packages can bring big savings, but in Singapore, unclear contracts and weak refund options have caused package losses to skyrocket by nearly six times in just a year.

At Wellaholic Singapore, our expert team of certified therapists protects customers at Wellaholic through transparent contracts, clear refund policies, and strict adherence to Singapore’s leading industry standards. We offer full refunds for any unused sessions and display all package prices up front—so you always know what you’re paying for.

This commitment to transparency, safety, and convenience keeps your beauty investment protected at every step. If you’re ready to enjoy worry-free beauty treatments in a welcoming, professional environment with no hidden charges, we invite you to try a risk-free, free consultation at any Wellaholic Singapore outlet.

Key Takeaways

• Wellaholic customers are protected by clear refund policies and transparent pricing, minimizing the risk of losing money on prepaid packages.
• Our certified therapists use advanced technology and always explain all package details up front for complete peace of mind.
• Wellaholic offers package pricing from just $499 with up to 25% savings for annual plans, ensuring top-tier value compared to alternatives.
• Customers benefit from easy scheduling, convenient locations, and honest, friendly service focused on results—not upselling.

Frequently Asked Questions (FAQ)

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Wellaholic – Our Vision and Brand Promise

Wellaholic Vision and Brand Promise

At Wellaholic, we have a clear vision and brand promise that drives our dedication to helping customers look their best and achieve their aesthetic goals. We strive to provide exceptional service, foster a positive community, and empower our customers to prioritize self-care and embrace a healthier, happier lifestyle.

Wellaholic – Our Value Proposition

1. Affordable Prices. Always

• ⭐ Economical Excellence. Wellaholic maintains affordability through low costs, offering unlimited pricing packages to customers.
• ⭐ Smart Locations. Wellaholic places outlets near city MRT stations, avoiding high rents and passing savings to customers.
• ⭐ Competitive Insight. Through periodic surveys, Wellaholic ensures its prices remain affordable and competitive.

2. Highly Trained Staff

• ⭐ Commitment to Quality. Wellaholic continually trains staff, ensuring consistent, high-level service.
• ⭐ Expert Team. Wellaholic’s friendly staff boasts extensive skills and experience, including CIDESCO and WSQ qualifications.
• ⭐ Inclusive Excellence. Regular training audits at Wellaholic ensure consistent, high-quality treatments for all skin types.

3. Easy Online Booking

• ⭐ Efficient Scheduling. Wellaholic’s advanced booking system enables real-time tracking of customer appointments.
• ⭐ No-Wait Convenience. Wellaholic’s efficient booking system offers 24/7 access to schedule your preferred slot.
• ⭐ Easy Customization. Choose outlet, consultant, and service with a few clicks for personalized Wellaholic experience.

4. Multiple Convenience Locations

• ⭐ Convenient Expansion. Wellaholic will keep opening outlets in strategic locations, catering to customer convenience.
• ⭐ Accessible Proximity. Wellaholic outlets are within a 5-minute walk from multiple MRT lines for easy accessibility.
• ⭐ Expanded Capacity. Wellaholic’s ongoing expansion guarantees ample availability to meet customer demands effectively.

5. We are Open Everyday

• ⭐ Convenient Hours. Wellaholic operates from 11AM to 10PM on weekdays and 11AM to 8PM on weekends and holidays.
• ⭐ After-Work Flexibility. Wellaholic acknowledges the need for treatments after work, accommodating customer schedules accordingly.
• ⭐ Weekend Availability. Wellaholic understands customers’ weekend constraints and strives to open almost every day to accommodate them.

Reason 1: Wellaholic’s Unlimited Plans Save You Money

• ✅ Unlimited Hair Removal. Wellaholic offers unlimited hair removal plans with unlimited shots.
• ✅ Pay One Price for All Body Parts. Customers pay one price for unlimited hair removal on all body parts.
• ✅ Huge Cost Savings. Huge cost savings with unlimited plan. No separate fees for different body parts.

Why Are Prepaid Losses So High in Singapore’s Beauty Industry?